When the Toolbar and Boilerplates Don't Want to Load on the PC

We had an issue where a person was loading the WR toolbar for the first time on the PC, but was getting errors. Upon loading the WR toolbar off the website there was an error that opened a pop-up and then sent the toolbar document to the C: / Temp folder. All his office applications were turned off, as one is supposed to do. You could still activate the toolbar through Tools and Add-Ins, but this is merely a workaround that hides the issue and ultimately won't help.

Later they had a WR document open and wanted to load the boilerplates. We click Load boilerplates and get an error that is something like:

"Error #5 Invalid call or procedure"

...And no boilerplates load.

Here is more information on the computer with the problem: Windows running XP Pro version 5.1.2600, Service Pack 3.0

It turns out that these two errors are connected. Something was missing on their PC that most computers already have. The 0xc0000135 error ("The application failed to initialize properly") indicates that his .NET framework is bad or not installed at all. One should install Microsoft .NET Framework from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en> . One should install at least version 2.0.

This code should have been installed with Service Patch 2 years ago, but maybe it was missed on his machine. Every Windows machine needs to have .NET installed; there are just too many programs these days that depend on it and assume its presence.

Keep this in your bag of tricks should this happen to someone else.