14 April 2011 Release

On 14 April 2011, an updated version of WriteRAP was released on the US servers. Below summarizes the updates:

Admin

• Added ability to select a group of documents and change the template for all of them to another template.
• Added the ability to create multiple New Documents with a single attempt.
• Added multiple projects archiving and retrieval functionality.

User

• Added a "select all" option on the Multiple Upload/Sign-In and Multiple Sign-Out/Download dialog boxes.

Bug Fixes

• Fixed a bug that enabled users to upload a preview copy of a signed-out file. With this fix, the preview document will not be recognized as a WriteRAP document; hence, an attempt to upload a preview document fails.
• Fixed a bug that threw off a WriteRAP document's version numbers. Version numbers were always one version behind because no version was assigned to documents at the time of creation.

Toolbar Update

• For new Windows toolbar installations, a streamlined install that creates the necessary folders and places the WriteRAP template in the Word startup folder. The installation no longer accesses the Windows Registry.

The New Document Download I/O Error

We are seeing an occasional problem showing up when a user signs out and downloads a document. It shows up as a Document Download I/O error (see below). We're looking into the causes in order to solve it, but in the mean time there is a workaround.

The sequence is this:

1. The user uses the Download button to download and sign out a document.
2. The document gets signed out, then the error occurs on download.

What to do:

The user should sign the document back in and then try the download again. This seems to work effectively.

If the user keeps trying the download without signing the document back in, it will continue to fail.

MS Word 2008/2011: Work with WriteRAP Templates Offline

We are often asked about users with Microsoft 2008 and 2010, and whether or not these Word versions are compatible with WriteRAP.

First and foremost, you should understand that WriteRAP makes extensive use of VBA. Microsoft decided to remove VBA support from the Word 2008 version and has restored VBA only partially for Word 2011.

Word 2008 and 2011 can be used in an "offline" workflow, by which I mean it can be used outside the normal WriteRAP processes. This entails, of course, several caveats:

• The WriteRAP toolbar will not be available to the user.
• The user is much freer to apply incorrect styles, add styles, etc., that are normally restricted for most users.

However, a user can still

• Attach the template
• Insert boilerplates using a workaround process
• Insert images from the local machine, but not from the Image Library
• Paste text in the target format, as in the WriteRAP ParaPaste function

The point is that if you have an author working in Word 2008, you are not up a creek without a paddle. An option still exists. However, please speak to your CMS rep or super user to get the full details and discuss thoroughly the implications and definitely bring it up at the launch meeting.

Vendors are expected to have a supported version of Word for their WriteRAP work.

Attaching a TemplateThe template you are most likely to need is the toolbar style menu which may be supplied with your project.

1. Go to Tools > Templates and Add-ins.
2. Go to Global Templates and Add-ins (the middle section, not the top).
3. Click Add and browse for your template. Highlight it and click Open.
4. The toolbar appears. When you re-open the document, you may need to go to Tools > Templates and Add-ins and check the checkbox next to the toolbar file to reactivate it.
   

Inserting Boilerplates

If it is determined that the user will need to place boilerplates without having access to the WriteRAP toolbar, the set of boilerplates will need to be supplied to the user.

1. Place the supplied boilerplates on your computer.
2. In Word, to insert the boilerplate, click Insert > File.
3. Navigate to the boilerplate location.
4. Select the desired boilerplate and click Insert. The Link to File checkbox should be unchecked.

Inserting an Image

Image library images will not be available to users without the WriteRAP toolbar. Images from the local machine can be inserted using native Word functionality.

1. Click Insert > Picture > From File... .
2. Browse for the image you want to insert.
3. Select the desired image and click Insert. The Link to File checkbox should be unchecked.
4. Remember to supply the high-resolution version to your Project Manager.

Pasting Text and Have it Take on the Target Format

The WriteRAP toolbar offers the ParaPaste option, which allows the user to paste in content and have it take on the format of the target area, as when populating a boilerplate. Use Word's Paste Special as Unformatted Text option to achieve this. This function automatically formats all the pasted text with the style of the paragraph where your curser is placed.

1. Select the paragraph(s) to insert into the WriteRAP document. Click Edit > Cut or Copy.
2. In the WriteRAP document, place your cursor in a blank line of text or within a paragraph to insert the cut/copied paragraph(s).
3. Click Edit > Paste Special. The Paste Special dialogue box appears.
4. The Paste Special dialog box appears. Select the Unformatted Text option and click the button. The cut/copied text inserts with the inherited style of the paragraph/blank line where your cursor was placed.

WriteRAP Regular Maintenance Schedule

To provide an ongoing maintenance and support of the WriteRAP server, we are setting up a consistent maintenance window. This will be at 00:00 AM (midnight) to 01:00 AM EST on Saturdays. The server may or may not be available at that time depending on the need for maintenance.

Please note that emergency maintenance notifications may not be possible because of their immediate nature. Non-emergency server downtime outside of the planned maintenance schedule will be communicated 10 days in advance of the downtime.

==========================
MAINTENANCE WINDOW
==========================

Saturday 00:00 AM to 01:00 AM EST (During Daylight Savings Time, this is 00:00 AM to 01:00 AM EDT)

If you have any questions about planned or emergency maintenance, please do not hesitate to contact your WriteRAP support team.

WriteRAP Downtime: 26 January 2011 10-11 EST

On Wednesday, 26 January 2011, the WriteRAP server will be down briefly from 10-11 EST to do some final tweaks to the hardware server cut over from the past weekend.

New Server

Over the weekend, the WriteRAP team switched from one set of hardware to another, newer hardware setup. The new hardware enables auto-switching from one server to another should the primary fail. Additionally, we implemented a large number of patches to the server and have eliminated the Download I/O error that occurred on large file sizes.

The new server address is the same as the old: http://writerap.pearson.com.

If you in the past, accessed WriteRAP using an IP address (http://165...), please switch your bookmarks and access point using http://writerap.pearson.com.

Thanks!

UPDATED: WriteRAP Downtime: 22 January 2011: Midnight to 10 AM EST

Saturday, January 22, 2011 - 12:00AM (Midnight) US EST to 10:00AM US EST

Please be advised that there will be a temporary interruption in WriteRAP services on Saturday, January 22, 2011 from 12:00AM EST (Midnight) to 10:00AM US EST so that maintenance can be performed on the system. This is a routine, planned maintenance event.

During the hours stated, regardless of means or method, local or remote, you will not be able to interact with your WriteRAP account. Any needed files can be download before 11:00 PM EST Friday January 21, 2011 and uploaded after 10:00 AM EST Saturday January 22, 2011. You are not required to upload and sign in local files during the outage.

No data or document statuses will be lost during or as a result of this maintenance exercise.

Please contact your local Help Desk organization with all questions.

Thank you,
WriteRAP Team