The New Document Download I/O Error
We are seeing an occasional problem showing up when a user signs out and downloads a document. It shows up as a Document Download I/O error (see below). We're looking into the causes in order to solve it, but in the mean time there is a workaround.
The sequence is this:
- The user uses the Download button to download and sign out a document.
- The document gets signed out, then the error occurs on download.
What to do:
The user should sign the document back in and then try the download again. This seems to work effectively.
If the user keeps trying the download without signing the document back in, it will continue to fail.
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